SOUTH OF 34° JOURNEYS LIMITED
PRIVACY POLICY
Last updated: January 6, 2026
South of 34° Journeys Limited (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us or travel with us.
We operate in New Zealand and Australia and welcome guests globally, including from the United States and Europe.
1. WHAT INFORMATION WE COLLECT
We collect personal information that is necessary to plan and deliver your Journey.
This may include:
- Full name
- Contact details (email, phone number, address)
- Date of birth (where required by suppliers)
- Passport details (where required for bookings)
- Travel preferences
- Dietary requirements
- Health or mobility information relevant to your trip
- Emergency contact details
- Payment details (processed via secure third-party providers)
- We also collect limited website data such as:
- IP address
- Browser type
- Pages visited
- Basic analytics data
2. WHY WE COLLECT YOUR INFORMATION
We collect and use your information to:
- Arrange and deliver your Journey
- Communicate with you about your booking
- Process payments
- Coordinate with accommodation and experience providers
- Provide customer support
- Send relevant updates about our Journeys (if you opt in)
- Improve our website and services
We only collect information that is reasonably necessary for these purposes.
3. MARKETING COMMUNICATIONS
If you subscribe to our newsletter or opt in to updates:
- We may send you curated updates and Journey announcements.
- You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.
We do not sell or rent your personal information.
4. SHARING YOUR INFORMATION
To deliver your Journey, we may share necessary information with trusted third parties such as:
- Accommodation providers
- Transport operators
- Activity providers
- Guides
- Payment processors
- IT and website service providers
We only share information required to deliver your services.
Some suppliers may be located outside your home country.
5. INTERNATIONAL TRANSFERS
- Because we operate in New Zealand and Australia and work with global suppliers, your information may be transferred internationally.
- Where we transfer data across borders, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable privacy laws.
6. DATA SECURITY
We take reasonable technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
Payment information is processed through secure third-party platforms. We do not store full credit card details on our servers.
7. DATA RETENTION
We retain personal information only as long as reasonably necessary to:
- Deliver services
- Meet legal and tax obligations
- Resolve disputes
- Maintain business records
When no longer required, data is securely deleted or anonymised.
8. YOUR RIGHTS
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion (where legally permitted)
- Object to certain processing
- Withdraw marketing consent at any time
To make a request, please contact us using the details below.
We will respond within a reasonable timeframe in accordance with applicable law.
9. COOKIES & WEBSITE ANALYTICS
Our website uses basic cookies and analytics tools to:
- Understand website traffic
- Improve user experience
- Monitor performance
You may disable cookies in your browser settings, although some features of the site may not function properly.
10. CHILDREN
- Our Journeys are designed for adults.
- We do not knowingly collect personal information from children under 16 without parental or guardian consent.
11. PHOTOGRAPHY & CONTENT
- We may take photographs or video during Journeys.
- We will only use identifiable images for marketing purposes with your consent.
You may withdraw consent at any time by notifying us in writing.
12. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
South of 34°
Email: info@southof34.com
Website: www.southof34.com
If you are not satisfied with our response, you may contact the relevant privacy regulator in your jurisdiction, including:
- Office of the Privacy Commissioner (New Zealand)
- Office of the Australian Information Commissioner